Question 1

How do I place an order?

Accepted Answer

Browse the shop, add items to your cart, and submit checkout details. For anything not listed, use Custom Source — send a link or description and we'll quote within 24 hours.

Question 2

How long does shipping take?

Accepted Answer

Most orders leave our Huizhou or Shenzhen warehouse within 1–3 business days and arrive worldwide in 7–15 working days. Remote areas may take a little longer. Tracking is emailed when the parcel ships.

Question 3

How much is shipping?

Accepted Answer

After you submit an order or custom-source request, we weigh the parcel and email a shipping quote by destination. We consolidate multiple items into one box whenever possible to cut cost.

Question 4

What payment methods do you accept?

Accepted Answer

We accept PayPal and Payoneer (Request a Payment). After we quote, you’ll get English payment instructions — also shown on the order success page. Never pay anyone outside our official channels.

Question 5

Can I get an invoice / receipt?

Accepted Answer

Yes. After payment we email a receipt. For company invoices with tax ID, reply to your order confirmation and we'll issue one.

Question 6

What if I don't like the item?

Accepted Answer

You have 20 days from delivery to return unopened items for a full refund. Defective or misdescribed items get free return shipping — message us first.

Question 7

I sent the wrong address — what now?

Accepted Answer

Contact us within 24 hours. We can usually update the address before dispatch at no charge. After shipping, carrier fees may apply.

Question 8

Is everything authentic? Any fakes?

Accepted Answer

We source from verified factories and trusted marketplace sellers, then photograph and QC every item before it leaves Guangdong. If it's not as described, we refund 100%.

Question 9

How do I contact support?

Accepted Answer

Email {email} anytime, or WhatsApp +86 134 2285 5855 (@tonyoneer). Hours: Mon–Sat 9:00–21:00 GMT+8.

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