Shipping & Returns

• Catalog prices are for the product only — not international freight or destination import charges.
• International shipping is quoted by email after we weigh and pack your parcel in Guangdong.
• Import duties and taxes (if any) are set by your country and paid by you.
• We do not offer no-reason / change-of-mind refunds. A refund or return must include a clear reason (for example transit damage, defect, wrong item, or not as described). Report quality issues within 20 days of delivery.

We do not charge a mystery shipping fee at the last checkout click.

• After packing in Huizhou or Shenzhen, we weigh the parcel and email a freight quote for your destination.
• On-site shipping ranges are estimates only. Final freight is the emailed quote.
• If final freight is materially higher than a range we gave you before packing, tell us before we hand the parcel to the carrier — you may cancel and we refund amounts not yet spent on irreversible purchase/shipping.
• Multi-item orders are consolidated into one parcel when size and timing allow, to reduce cost.

Typical door-to-door after dispatch is about 7–15 days to many countries. That is an estimate, not a guarantee — remote areas and peak seasons can take longer.

• Most confirmed orders leave our warehouse within 1–3 business days after payment and stock confirmation (custom engraving or made-to-order may add time — we say so in the quote).
• We email tracking when the carrier scans the parcel for export.
• Address changes: contact us within 24 hours of order/request. Before dispatch we usually update free; after shipping, carrier fees may apply.
• If tracking shows loss or total destruction in transit after a valid export scan, email us with the tracking number. We file a carrier claim and, once loss is confirmed, refund or replace the item (one-of-a-kind pieces: refund or a close alternative via Custom Source).
• Delays alone (without loss) are not automatically refundable. We will help chase the carrier and keep you updated.

You are the importer of record for your country.

• Duties, VAT/GST, and brokerage fees — if charged — are paid by you to local customs or the carrier. They are not included in our product price or freight quote.
• We provide tracking and commercial paperwork when needed. We do not control destination clearance times or amounts.
• If you refuse delivery or abandon the parcel at customs, you may be responsible for return freight and any non-recoverable outbound costs. Contact us early if clearance is stuck — we will advise.

Handmade ceramics and other fragile items are double-boxed with protective packing before export.

• If an item arrives cracked or broken, email photos of the outer box, inner packing, and damage within 48 hours of delivery (keep packaging until we reply).
• Confirmed transit or packing damage: we arrange a free return or disposal instruction, then refund or replace. One-of-a-kind SKUs cannot be identically replaced — we refund or offer to source a similar piece.
• Damage from misuse, washing mishaps, or normal glaze variation of handmade ware is not covered as transit damage.

We may refuse or cancel requests that we cannot legally or safely export.

• Illegal goods, or counterfeit branded merchandise intended to deceive buyers, are not accepted.
• Batteries, liquids, aerosols, and other carrier-restricted goods are case-by-case — ask before ordering.
• We may cancel and refund if export rules or seller availability block the order after you pay — we will explain why.

YueFetch does not support no-reason or change-of-mind refunds. Every refund or return request must state a concrete reason and, when relevant, include photos. We review each case before approving anything.

• Accepted reasons include: damaged in transit, defective or broken on arrival, wrong item shipped, materially not as described versus the listing or our written confirmation, or a packing/QC error on our side.
• Not accepted as a refund reason: “changed my mind,” ordered the wrong size/color by mistake without a product fault, or normal handmade variation (glaze, tone, shape) that matches the listing style.
• Please email within 20 days of delivery (within 48 hours for obvious transit breakage — see Fragile). Late claims may be declined.
• Do not ship anything back until we reply in writing with approval and the return address (if a return is needed).
• Approved refunds go to the original payment method (PayPal / Payoneer), usually within about 5–10 business days after we finish review (and after we receive a return, when one was required).

If we approve a quality-related reason, we handle the logistics fairly.

• Email order/reference ID, your reason in plain language, photos, and (if useful) a short video — within 20 days of delivery.
• Approved quality cases: we cover return postage when a return is required (or ask you not to return), and refund the item price plus the outbound international freight we charged for that item when the fault is ours or the seller’s as shipped.
• Handmade goods have natural variation in glaze, color, and shape. Minor variation that matches the listing style is not a defect and is not a valid refund reason by itself.

Custom Source and unique studio pieces follow the quote you approve — still no no-reason refunds.

• Personalized or made-to-order items (for example custom engraving) are not refundable for preference changes once we have purchased or started production — the quote will state this.
• One-of-a-kind catalog pieces (stock 1): if a quality refund is approved, we refund; we cannot promise an identical replacement, but we can help source a similar style on request.
• Cancel before we pay the China seller: we refund what you paid minus any non-refundable fee we disclosed in writing. After we have paid the seller: cancellations are case-by-case and may be limited to seller return rules — still require a stated reason.
• Defects on custom-sourced goods remain covered when the fault is ours or the seller’s as shipped, with a clear reason and evidence.

1. Email hello@yuefetch.com with your order or request reference, item name, and a clear reason. Attach photos if relevant.
2. Wait for our written decision — do not ship back without confirmation.
3. If we ask for a return: pack securely (reuse our protective packing when you can) and send with a trackable service. Keep the receipt.
4. After we inspect (when applicable), we confirm the refund or next step by email.

Email hello@yuefetch.com. Support hours: Mon–Sat 9:00–21:00 (GMT+8) (GMT+8).

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