Policy
Returns, refunds & cancellations
Last updated: 25 August 2026
YueFetch is a China personal shopper. We buy after you pay, QC when we can, and a Huizhou or Shenzhen forwarder exports with tracking. Refunds need a stated reason — not a change of mind after we have already purchased or shipped. Quality issues: write us within 20 days of delivery.
How to request a refund or return
- Email hello@yuefetch.com or WhatsApp +86 134 2285 5855 · @tonyoneer with your order email, photos, and the reason.
- We reply with whether we can refund, replace, or need a return.
- If a return is needed, we send the Guangdong address. Buyer pays return postage unless we made a packing or QC mistake.
- Approved refunds go back to the original PayPal / Payoneer method after we confirm the case.
When a refund applies
- Wrong item, missing piece, or damage that is clearly our packing/QC miss.
- Quality defect reported within 20 days of delivery, with photos.
- We cancel before purchase (stock gone, factory refuse, restricted goods) — product payment refunded; unused freight not charged.
When a refund does not apply
- Change of mind after we have already bought or shipped the goods.
- Handmade / one-of-a-kind glaze variation that matches the photos.
- Custom engraving, seals, or quote-only commissions after production starts.
- Import duties, taxes, or refused-delivery fees charged by your country — those are paid by you as importer.
- Digital downloads after the file was delivered.
Cancellation
Email us before we purchase and we will cancel and refund the product payment. After purchase, cancellation depends on the seller. Freight is a second payment after weigh — if you have not paid freight yet, we will not ship.
Contact
hello@yuefetch.com · WhatsApp +86 134 2285 5855 · @tonyoneer · Mon–Sat 9:00–21:00 (GMT+8). Registered in Hong Kong; dispatch from Huizhou & Shenzhen.